Delivery and Shipping FAQ
Order Processing Time
Your order is of priority to us and we like to turn things around quickly.
Our warehouse team work hard to ensure all stocked items are dispatched within 1 to 3 business days. Please note orders are not dispatched or delivered on weekends or public holidays. Should there be any unexpected delays with your order or the item be out of stock we will contact you as soon as possible with an estimated delivery time.
Oversized and customised equipment and tanks may require manufacturing. An email confirmation will be sent at the time of order with an estimated manufacture time frame.
If you would like this information before you place an order please contact one of our friendly team who would be happy to assist you.
Delays in Transit
Whilst we will do everything within our power to ensure your order arrives on time and in full, unfortunately, issues can arise outside of our control. What we can guarantee, is we will ensure your order is lodged with the delivery service on time. In the event that your order is delayed in transit, we recommend contacting the courier directly and quoting your tracking number, they will be able to open an enquiry and keep you updated on your delivery.
Refunds or a credit will not be provided for orders that have been delayed in transit and not at fault of Bushfire Store.
Shipping Carrier Help & Support – Website Links:
How do I track my order?
When your order is ready and booked for dispatch from the warehouse an email will be sent to you with a tracking number and the couriers details. This email will be sent to the email address provided when your order was placed.
Should you have multiple items being sent from multiple locations you will receive different tracking numbers for each of these. You will be able to track all of the parcels separately through the couriers online tracking. Please note these may be delivered to you on different days and times.
If you are unable to locate the dispatch email which was emailed to you please contact one of our friendly staff who would be happy to assist you.
If your tracking number not working or is invalid
Once your order has been collected from the warehouse and scanned by the courier , your tracking number will become active in the courier’s system. Your tracking number may not immediately be available on the carrier’s website. Please note this may take up to 24 hours for this to occur.
If you are unable to track your order 24 hours or more after receiving your dispatch notification email, please contact us and our friendly team would be happy to assist you.
Where is my order?
Has my order been delivered?
Have you contacted the courier or checked their online tracking via their website? Your delivery and tracking information may be found on either the email which we sent to you when your order was dispatched or logging into your Bushfire Store account via our website.
If you are unable to locate your tracking information please contact one of our friendly staff who would be happy to assist you.
My order was delivered but I can’t locate it?
If your order has been delivered to your address but you are unable to find it please check your surrounding areas for the order to see if the driver might have put it in a safe location where it’s not visible from the street.
Alternatively please check for a “sorry we missed you” card from the courier as the driver may have deemed it unsafe to leave your delivery unattended at the nominated address. Please note that it is up to each courier and their drivers discretion to decide if this is the case and is not controlled by Bushfire Store. Should your delivery been returned to the couriers depot please contact the courier directly and they will be able to make the necessary arrangement to get your delivery to you as quickly as possible.
If at any time you require assistance please contact one of our friendly team who would be happy to assist you lodging an investigation with the carrier.
Can I change my delivery address?
Please contact one of our friendly team who would be happy to assist you.
Please note due to the fast turnaround time of some orders, we cannot guarantee that this information can be updated, but we will try our best.
Will I need to sign for my delivery?
Most orders will be shipped with “Signature Required” and will require yourself the purchaser, or your authorised representative, to sign for the delivery. This is to ensure your item is securely delivered to you.
Should you require your order to be left unattended at your nominated address we will require this request in writing via email confirming ‘authority to leave’ by the courier. All onus will pass to the customer and Bushfire Store will take no responsibility once the order is dispatched from our warehouse.
How long will it take for my order to be delivered?
Oxquip uses efficient and speedy road-delivery service. Delivery service times will vary depending on your location and rural and non-Metro area’s may take slightly longer.
To calculate the estimated transit time on your order please refer to the shipping carriers website by clicking their name below:
What shipping carriers do you use?
We use a network of shipping carriers to ensure that no matter where you are in Australia or around the world, your order will reach you as quickly as possible. Oxquip parnters with the following courier services:
Can I pick up my order?
Depending on what you are ordering you may collect from our Hunter Valley warehouse or partnering warehouses in Victoria and NSW.
Please contact our friendly team who would be happy to confirm if goods are being held in a warehouse close to you.
Do you ship internationally?
Please contact our friendly team who would be happy to provide you with an international delivery cost.
Prices and Payment
All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.